You can request deletion of your personal data at any time. This page explains the available routes and what happens after each one.

1. Through the platform itself

Users with an administrator profile can delete contacts, conversations, and messages directly in the interface, with no request needed. Deletion done this way is immediate and permanent.

2. By request

Send a request to privacidade@magnetcustomer.com with the subject "Data deletion", stating the email registered on the platform or the connected WhatsApp number. We respond within 15 calendar days, as required by article 19 of the Brazilian General Data Protection Law (LGPD). The procedure is as follows:

We confirm receipt and verify the requester's identity.
We delete the personal data under our control.
In our reply, we state which data must be retained under a legal or regulatory obligation, with the justification and the retention period.

3. WhatsApp Business data

Disconnecting the number in the Contact Center immediately stops new messages from arriving and removes the access token granted by Meta. Conversation history already stored remains in the contracting account's instance until it is deleted through the platform or by request, as described above.

4. End of contract

When the contract ends, all instance data is deleted according to the term defined in the Privacy Policy, and backups are purged within the retention cycle described in that same policy.

5. Contact

Deletion requests and questions about personal data processing are received by the Data Protection Officer (DPO):

Email: privacidade@magnetcustomer.com
Magnet Customer Software Ltda. — CNPJ: 52.678.731/0001-94
Av. Afonso Pena, 2440, Sala 62, Centro, Campo Grande/MS, CEP 79.002-934