Omnichannel support in one place
Unified hub with WhatsApp Business, LiveChat, email and phone. SLA management, smart queues and complete interaction history.
Omnichannel hub with conversations, client data and unified history
All channels, one interface
Serve your clients where they are, with complete context and unified history.
WhatsApp Business
Professional WhatsApp support with templates, queues and history integrated into the platform.
LiveChat
Real-time chat on your site with intelligent routing and quick replies.
SLA Management
Set response times by priority and channel. Automatic violation alerts.
Chatbots
Automate frequent responses and lead qualification with configurable chatbots.
Integrated Telephony
Log calls with click-to-call, recording and automatic notes on the platform.
Tickets & Queues
Ticket system with team queues, priority and automatic distribution.
Support that builds loyalty
Every interaction recorded, every investor closely monitored.
Unified Omnichannel Hub
All communication channels in a single interface. The advisor sees the full history regardless of channel.
- WhatsApp, email, chat and phone integrated
- Unified history per investor
- Channel switch without losing context
- Response templates per channel
SLA and Smart Queues
Distribute support automatically and ensure response times within the configured SLA.
- Automatic distribution by availability
- Escalation by wait time
- Real-time SLA dashboard
- Proactive violation alerts
Complete Ticket Management
Create, classify and track tickets from start to finish. Resolution time and satisfaction metrics.
- Customizable categories and priorities
- Internal notes between the team
- CSAT metrics and resolution time
- Integration with acquisition pipeline
