1. Acceptance of terms

By accessing, registering for, or using the Magnet Customer platform — including the institutional website, web application, APIs, and any related services — you ("Client" or "User") declare that you have read, understood, and fully agreed to these Terms of Service and our Privacy Policy. If you are accepting these terms on behalf of a company or other legal entity, you declare that you have the authority to bind such entity. If you do not agree with any provision, do not use our services.

2. Definitions

For the purposes of these Terms of Service, the following terms shall have the meanings below:

"Platform": the Magnet Customer SaaS software, including the web interface, APIs, integrations, and associated features
"Client": the legal entity or individual who contracts and manages an account on the Platform
"User": an individual authorized by the Client to access the Platform
"Account": the Client's isolated and exclusive environment on the Platform (tenant)
"Client Data": all information entered, uploaded, or processed by the Client or its Users on the Platform
"Content": texts, images, code, documentation, and materials made available by Magnet Customer

3. Subject and license

Magnet Customer grants the Client a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for the duration of the contracted plan. The Platform is a CRM/IRM (Customer and Investor Relationship Management) software focused on the Brazilian financial market, offered exclusively in SaaS (Software as a Service) mode, without local installation. Nothing in these Terms transfers to the Client any ownership rights over the software, source code, algorithms, design, or infrastructure of the Platform.

4. Registration and account

To use the Platform, the Client must:

Provide truthful, complete, and up-to-date information at the time of registration and maintain it throughout the contract
Be a duly incorporated legal entity or an individual aged 18 or older with full legal capacity
Designate an administrator responsible for account management and user access control
Keep access credentials (login and password) confidential and immediately notify Magnet Customer if unauthorized access is suspected
Be responsible for all activities performed on their account, including actions by their users

5. Plans and payment

The contracting of the Platform is subject to the following commercial conditions:

Free trial: 14 days of full Platform access, with no credit card required, after which access is automatically suspended unless a paid plan is contracted
Monthly plans: billed monthly, automatically renewed on the anniversary date, cancellable at any time
Annual plans: billed annually with a discount, automatically renewed, with a renewal notice sent 30 days in advance
Price adjustment: prices may be adjusted annually with 30 days prior notice, limited to reasonable market variations
Delinquency: after 10 calendar days of delay, access may be suspended; after 30 days, the contract may be terminated and data may be deleted, subject to the export period

6. Acceptable use

The Client and its Users agree to use the Platform ethically, legally, and in compliance with these Terms. The following are expressly prohibited:

Use for illegal, fraudulent, defamatory, obscene purposes, or those that violate third-party rights
Unauthorized access to data, accounts, or systems of other clients or tenants
Reverse engineering, decompilation, disassembly, modification, or creation of derivative works from the software
Reproduction, distribution, sublicensing, or resale of the Platform without express written authorization
Transmission of viruses, malware, ransomware, trojans, or any malicious code
Web scraping, automated crawling, or mass data extraction without authorization
Activities that overload, degrade, or interfere with the infrastructure or experience of other users
Use for personal data processing in violation of LGPD or applicable data protection legislation

7. Intellectual property

All intellectual property rights related to the Platform belong exclusively to Magnet Customer Software Ltda. or its licensors, including:

Source code, algorithms, software architecture, and database
Graphical interface, design system, logos, and visual identity
Registered trademarks "Magnet Customer" and "MagnetCustomer"
Technical documentation, training materials, and educational content
Client Data belongs exclusively to the Client — Magnet Customer makes no claim of ownership over data entered by the Client on the Platform

8. Client data and LGPD

Regarding Client Data, the following provisions apply:

The Client is the controller of personal data belonging to their investors, contacts, and other data subjects entered on the Platform, pursuant to the LGPD (art. 5, VI)
Magnet Customer acts as a data processor (art. 5, VII of the LGPD), processing Client Data exclusively according to the Client's instructions and for the provision of contracted services
The Client is responsible for obtaining adequate legal bases for processing the data they enter on the Platform, in compliance with the LGPD
Magnet Customer will not use Client Data for its own purposes, marketing, or any purpose beyond the contracted service delivery
The processing of personal data from Client representatives by Magnet Customer is governed by our Privacy Policy

9. Availability and SLA

Magnet Customer commits to making best efforts to keep the Platform available, subject to the following conditions:

Service level objective (SLO): 99.5% monthly availability, excluding scheduled maintenance windows
Scheduled maintenance: communicated with a minimum of 48 hours advance notice via email and status panel
We are not responsible for unavailability caused by: Client internet provider failures, large-scale DDoS attacks, fortuitous events, or force majeure
The service is provided on a "best-effort" basis — no contractual SLA with financial credit is guaranteed in contracts without a specific service level agreement

10. Limitation of liability

To the maximum extent permitted by applicable law:

Magnet Customer shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of business opportunities, or reputational damage
The total and aggregate liability of Magnet Customer arising from or related to these Terms shall not exceed the total amount paid by the Client in the 12 months preceding the event giving rise to the claim
These limitations apply regardless of the legal theory invoked (contract, tort, strict liability, or other) and even if Magnet Customer has been warned of the possibility of such damages
No limitation herein applies to damages caused by willful misconduct or gross negligence by Magnet Customer

11. Termination

This contract may be terminated in the following circumstances:

By either party, without cause, upon 30 days written prior notice, without termination penalty
By the Client, immediately, in case of material breach of these Terms by Magnet Customer not remedied within 15 days after notice
By Magnet Customer, immediately, for cause: delinquency exceeding 30 days, violation of acceptable use rules, fraudulent or illegal use of the Platform
Effects of termination: access to the Platform is terminated on the termination date; Client Data remains available for export for 30 additional days, after which it is securely and irreversibly deleted

12. Data export

The Client has the right to export their data at any time during the contract and for 30 days after termination. Magnet Customer guarantees:

Access to export tools in standard format (CSV, JSON, or equivalent) directly in the Platform interface
Data availability for export for up to 30 days after contract termination, upon formal request
Secure and permanent deletion of Client Data after the export period, with written confirmation upon request

13. Changes to these Terms

Magnet Customer reserves the right to modify these Terms of Service at any time. For changes that involve material modifications to the Client's obligations or rights:

Prior notice: minimum of 30 days in advance by email and highlighted in the Platform panel
Continued use of the Platform after the effective date of changes will constitute acceptance of the new terms
If the Client does not agree with the changes, they may terminate the contract without penalty within the notice period

14. General provisions

The following general provisions supplement these Terms of Service:

Entire agreement: these Terms, together with the Privacy Policy and any specific contracts entered into between the parties, constitute the entire agreement regarding the subject matter herein
Severability: the nullity or unenforceability of any provision shall not affect the remaining clauses, which shall remain in full force
No waiver: the tolerance of either party regarding non-compliance with any obligation does not imply a waiver of the right to enforce it in the future
Assignment: the Client may not assign or transfer their rights and obligations without prior written consent from Magnet Customer

15. Governing law and jurisdiction

These Terms of Service are governed exclusively by the laws of the Federative Republic of Brazil. The courts of the city of Campo Grande, State of Mato Grosso do Sul, are elected, with express waiver of any other jurisdiction, however privileged, to settle any disputes arising from or related to these Terms. contato@magnetcustomer.com. For questions, please contact: